Our client, located in Toronto is currently looking for a full time Collections Administrator to add to their team. About the Job:
Conducts collection activities including but not limited to:
Making phone calls and sending letter, email and fax correspondences to external
customers;
Processing customer payments (including arrears and recurring payments);
Distributing registration receipts for Ontario collection letters;
Issuing monthly arrears emails to managers and sales counsellors; and
Processing contract amendments and cancellations in FOCUS.
Resolves customer collection inquiries.
Updates notes and customer call logs with collection efforts and expected payment details in FOCUS.
Provides excellent customer service to both internal and external customers.
Reconciles and finalizes daily bank deposits.
Processes daily updates for automated payments.
Prints statement and collection letters and delivers them to the mailroom.
Forwards account information to third party collections agencies.
Maintains and files bank deposits and payment records.
Performs other duties, as required.
Minimum of grade 12 education or equivalent with 1 year of previous collections experience.
Self-motivated with the ability to work effectively independently or as part of a team.
Excellent attention to detail and consistently high level of accuracy.
Exceptional interpersonal, negotiation and communication skills; verbal, written and presentation.
Demonstrated strong customer service skills with the ability to partner will all levels of the organization.
Exemplifies Arbor’s values of integrity, trust, teamwork and excellence.
Possesses excellent computer skills, specifically with the Microsoft Office Suite of
products including Excel, Word, PowerPoint, and Outlook.
Possesses the ability to work in a fast-paced office environment.
Ability to multi-task, meet deadlines and work independently as well as in a team- oriented environment.To apply to this position, please submit your resume to resumes@torontojobs.ca
