Maintain new home warranty documents by gathering change forms, colour charts, pre-delivery forms, and other warranty forms
Get update(s) from Director of Construction after site visits
Send Work-Orders once confirmed by either Site-Super or Director of Construction
Review Tarion CPG (Construction Performance Guideline) for items Warranted/Non-Warranted
Confirm items completed by Site-Super(s)
Obtain Signed Work-Orders from Trade(s) &/or Home-Owner(s)
If no signed W/O is obtained, email H/O as another method of confirmation
Maintain Home-Owner's folder with update(d) information; signed W/O's etc.
Update white-board on items completed/outstanding
Create PO's (Purchase Orders) once authorized by Director of Construction
Contact Trades & Home-Owners for Date Confirmations & Repair Visits
Establish customer service relationships with new homeowners as they inquire about construction process
Maintain customer service relationships regarding inquiries about new home warranty
Check Tarion Site daily for Conciliations or New Form Submissions (30Day, 1YR &/or 2YR)
Monitor deadlines for warranty periods
Forward to any invoices received from trade(s) to Admin department
Maintain spreadsheet of Work-Orders that have been sent out to trades (i.e.: Issue Dates, Expected Visitation Dates etc.)
Maintain spreadsheet of Purchase-Orders that have been issued to trade(s); Admin department to file
Must possess superior communication and written skills
